Privacy Policy

Last updated: 6 September 2026

Golden Scissors Solihull ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why, and what rights you have, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Golden Scissors Solihull, 4 Station Road, Solihull, B91 3SB, United Kingdom.
Email: info@goldenscissorssolihull.co.uk · Phone: 0121 709 4444

2. What data we collect

Data	When
Name, phone number, email address	When you book an appointment (via Treatwell) or contact us directly
Booking history and preferences	When you book, rebook, or join a membership
Payment details	Handled entirely by Treatwell or our in-salon card terminal — we do not store card numbers
Technical data (IP address, browser type, pages visited)	Automatically, when you visit this website, via standard analytics cookies

3. How we use your data

To manage and confirm your bookings
To operate your VIP membership and billing
To respond to enquiries sent by email or through the website
To improve the website and our services
To meet legal and accounting obligations

4. Who we share it with

We use trusted third parties to help run the business. We only share what's necessary for them to provide their service:

Treatwell — booking and payment processing
Google — Maps, Google Analytics, and Google Business Profile reviews
Meta (Instagram/Facebook) — if you interact with us on social media

We never sell your personal data to third parties.

5. Cookies

This website uses a small number of cookies to remember your cookie preference and, where you have consented, to understand how visitors use the site. See our Cookie Policy for full details, or control/delete cookies through your browser settings at any time.

6. How long we keep your data

We keep booking and contact records for as long as needed to provide our services and to meet UK tax and accounting requirements (typically up to 6 years), after which it is securely deleted.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data ("right to be forgotten")
Object to or restrict how we use your data
Request a copy of your data in a portable format

To exercise any of these rights, email info@goldenscissorssolihull.co.uk. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.